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Bibliography of publications by Geoff Hart

I've made the publications in this list available free for the viewing as a service to my colleagues in the technical communication community. Please note that all these materials are copyrighted in my name or in the name of another publisher. If you would like to reuse any of this information for your own purposes, please contact me to discuss how we can meet both our needs.

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This Web page contains bibliographic information and links to the full text for my publications in the following categories:

Where a publication fits in more than one category, I've listed it in each category for ease of access.


Audience analysis

Hart, G.J. 1996. The five W’s: an old tool for the new task of audience analysis. Technical Communication 43(2):139–145.

Hart, G.J. 2000. Effective interviewing: get the story. Intercom, January:24–26.

Hart, G.J. 2001. Audience analysis: looking beyond the superficial. p. 105–107 in: Proceedings, STC 48th Annual Conference, 13–16 May 2001, Chicago, IL. Soc. Tech. Comm., Arlington, VA. 608 p.

Hart, G.J. 2001. Taking advantage of reflexive responses. http://www.raycomm.com/techwhirl/magazine/usersadvocate/reflexiveresponses.html

Hart, G. 2002. The five w's of online help. http://www.techwr-l.com/techwhirl/magazine/technical/5wsonlinehelp.html

Hart, G.J. 2004. Designing a telephone-based user interface. Intercom February:9–11.

Hart, G.J. 2004. Getting involved in interface design. Intercom April:19–20.

Hart, G.J. 2004. Just the FAQs. Intercom May:24–26.

Hart, G.J. 2005. To build effective paths, determine where your visitors want to go. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/pathfinding.html

Hart, G.J. 2005. Information design in "No limits: developing scientific literacy using science fiction". http://www.stcsig.org/id/id_articles/No_limits_hart_0507.htm

Hart, G. 2005. Creating "living" policies and procedures. Intercom November:16–18.

Hart, G. 2005. Designing an effective review process. Intercom July/August 2006:18–21.

Hart, G. 2006. Repairing bad author–editor relationships. Intercom January:24–25, 41.

Hart, G. 2006. An introduction to information design. Intercom February:30–31.

Hart, G. 2006. Recipe for designing usable documentation. Usability Interface 12(1). http://www.stcsig.org/usability/newsletter/0605-usabledocumentation.html

Hart, G. 2006. Sensitivity to other cultures. Intercom May:6–8.

Hart, G.J.S. 2006. Technology and knowledge transfer: science and industry working together. KnowGenesis International Journal for Technical Communication 1(2):28–31.

Hart, G. 2006. Personas and the technical communicator. Usability Interface 12(2), October 2006 <www.stcsig.org/usability/newsletter/0610-personas.html>

Hart, G. 2006. Finding work in tough times. Intercom December 2006:8–11.

Hart, G. 2007. Is "intercultural" communication a moot point? Intercom May 2007:26–27.

Hart, G. 2007. Mental models: laying foundations to support readers. Intercom July/August 2007:50–51.

Hart, G. 2007. Successful cross-cultural communication requires us to test our assumptions. The Write Stuff, newsletter of the European Medical Writers Assocation 16(3):111–113.

Hart, G.J.S. 2007. Bridging the gap between cultural studies theory and the world of the working practitioner. KnowGenesis International Journal for Technical Communication 2(3):14–31. <http://www.knowgenesis.net/journal/index.php?journal=IJTC>


Book reviews

Hart, G.J. 2001. Poor Richard’s internet marketing and promotions. [Book review] Impact!, Newsletter of the STC Marketing SIG, Spring:4.

Hart, G. 2007. Book review: Scientific style and format: the CSE manual for authors, editors, and publishers.Technical Communication 54(1):119–121.

Hart, G. 2007. Book review: Dan Poynter's self-publishing manual: how to write, print and sell your own book. Technical Communication 54(3):378–379.

Hart, G. 2008. Book review: Critical power tools: technical communication and cultural studies. Technical Communication 55(1):81–82.

Hart, G. 2008. Book review: About Face 3.0: the essentials of interaction design. Technical Communication 55(2):199–200.

Hart, G. 2008. Book review: Seven books on Adobe InDesign CS3. Technical Communication 55(3):307–310.


Business of writing, editing, and translation

Hart, G.J. 1998. So you want to be an editor? Intercom, July–August:17–19.

Hart, G.J. 1999. Nurturing a new writer. Intercom, September/October:6–9.

Hart, G.J. 1999. Don’t wait to be downsized! Intercom, July/August:60.

Hart, G.J. 1999. Using the triage method in technical writing. 4 Lakes Technicalities, Newsletter of the Four Lakes Chapter of the Society for Technical Communication, April 1999:10–11.

Hart, G.J. 1999. Mail your newsletter with less labor and cost. Tieline, the Society leaders’ newsletter, XII(3):4, 7.

Hart, G.J. 2000. Effective interviewing: get the story. Intercom, January:24–26.

Hart, G.J. 2000. Persuading reviewers to review. Intercom, April:44.

Hart, G.J. 2000. Top five tips for starting [at] a new job. http://www.techwr-l.com/techwhirl/magazine/gettingstarted/tipsforstartinganewjob.html

Hart, G.J. 2000. Documentation is a profit center. Connections [STC, Montreal Chapter], March:5.

Hart, G.J. 2001. Cheating the quality triangle. Intercom April:6–10.

Hart, G.J. 2001. Prove your worth. Intercom July/August:16–19.

Hart, G.J. 2001. Dr. Strangemeeting. (or: How I learned to stop worrying and love the donuts). Intercom July/August:56.

Hart, G.J. 2001. Policies, procedures, and paralysis. Computerworld Canada, Jan. 12:17.

Hart, G. J. 2001. Inspiring reviewers to review your documents. http://www.techwr-l.com/techwhirl/magazine/writing/inspiringreviews.html

Hart, G.J. 2001. Poor Richard’s internet marketing and promotions. [Book review] Impact!, Newsletter of the STC Marketing SIG, Spring:4.

Hart, G. 2002. Dealing with difficult employees in the technical communication workplace. http://www.techwr-l.com/techwhirl/employmentarticles/difficultemployees.html [Hart, G. 2003. Dealing with difficult employees in the technical communication workplace. Lines & Letters 19(4). Newsletter of the Northeast Ohio Chapter. Disponible en ligne à : www.neostc.org/lines/0103/ghartt.html]

Hart, G. 2002. Politeness in editing. Technical Editors’ Eyrie Jan. 21/02, http://www.jeanweber.com/about/polite.htm

Hart, G. 2002. Looking for work as a scientific communicator? http://www.writing-world.com/tech/techwork.shtml [Also published as: Hart, G.J. 2002. Looking for work as a scientific communicator? the Exchange 9(2):1, 3.]

Hart, G. 2002. Practical, effective metrics must solve problems. DocQment, the newsletter of STC's Quality SIG. Sept. 2002. http://www.stcsig.org/quality/newsletters/NL0902/NL0902BASE.html

Hart, G. 2003. Overcoming objections to onscreen editing. p. 472–475 in: Proceedings, STC 50th Annual Conference, 18–21 May 2003, Dallas, Texas. Soc. Tech. Comm., Arlington, VA. 509 p.

Hart, G.J. 2004. Getting involved in interface design. Intercom April:19–20.

Hart, G.J. 2004. Avoiding repetitive-stress injuries: a guide for the  technical communicator. http://techwr-l.com/techwhirl/magazine/usersadvocate/rsi.html

Hart, G.J.S. 2005. Improving your editing efficiency: software skills, soft skills, and  survival skills. p. 364–369 in: Proceedings, STC 52nd Annual Conference, 8–11 May 2005, Seattle, Wash. Soc. Tech. Comm., Arlington, VA.

Hart, G. 2005. Creating "living" policies and procedures. Intercom November:16–18.

Hart, G. 2005. Designing an effective review process. Intercom July/August 2006:18–21.

Hart, G. 2005. Softening the blow: taking the sting out of editorial and other reviews. Intercom September/October:25–27.

Hart, G. 2006. Repairing bad author–editor relationships. Intercom January:24–25, 41.

Hart, G. 2006. Tax tip: a personal savings plan that works. Consulting and Independent Contracting Special Interest Group Web page. http://www.stcsig.org/cic/pdfs/Tax%20tip%20for%20freelancers.pdf

Hart, G. 2006. Estimating project times and costs without losing your shirt—or your sanity. Intercom April 2006:6–10.

Hart, G.J.S. 2006. Technology and knowledge transfer: science and industry working together. KnowGenesis International Journal for Technical Communication 1(2):28–31.

Hart, G. 2006. Evaluating technical communicators: criteria and possible career paths. Directives, newsletter of the STC Management SIG, July:9–13.

Hart, G. 2006. Effective outlining: designing workable blueprints for writing. Intercom September/October 2006:18–19.

Hart, G. 2006. Finding work in tough times. Intercom December 2006:8–11.

Hart, G. 2007. Demonstrating the value of editing. Corrigo, newsletter of the STC Technical Editing SIG, Vol. 7(1), March 2007. http://www.stc-techedit.org/2007/02/06/demonstrating-the-value-of-editing/

Hart, G. 2007. Ecological diversity: a parable for the independent technical communicator. Consulting and Independent Contracting SIG Web site, May 2007. <http://www.stcsig.org/cic/pdfs/Ecological%20diversity%20and%20technical%20communication.doc>

Hart, G. 2007. We're communicators, not just tool users. Intercom June 2007:22–23.

Hart, G. 2007. Should we stick to the shadows, or take on a little more heat? Indus, the newsletter of STC's India Chapter, Vol. IX No. 2, April–May 2007. <http://www.stc-india.org/indus/>

Hart, G. 2007. Book review: Dan Poynter's self-publishing manual: how to write, print and sell your own book. Technical Communication 54(3):378–379.

Hart, G. 2007, 2008. Effective onscreen editing: new tools for an old profession. Diaskeuasis Publishing, Pointe-Claire, Que. eBook in PDF format, 731 p. + index; printed version, 559 p.

Hart, G. 2008. Meetings 101: tips for more productive meetings. Intercom February 2008:26–29.


Computer hardware and software

Hart, G.J. 1989. Beware the virus! Computer Shopper June:260–261, 439, 442.

Hart, G.J. 1990. Mavis Beacon teaches typing on the ST. Computer Shopper September:660, 662.

Hart, G.J. 1990. WordPerfect for the ST. Computer Shopper October:658–662.

Hart, G. 2003. Palm-based word processor handy but pricey hybrid tool. The Computer Paper (Eastern Edition), April:32.

Hart, G.J. 2004. Avoiding repetitive-stress injuries: a guide for the technical communicator. http://techwr-l.com/techwhirl/magazine/usersadvocate/rsi.html

Hart, G.J. 2004. A programming primer. Intercom June:44.

Hart, G. 2005. Creating professional-quality training videos. Intercom February:18–22.

Hart, G. 2007, 2008. Effective onscreen editing: new tools for an old profession. Diaskeuasis Publishing, Pointe-Claire, Que. eBook in PDF format, 731 p. + index; printed version, 559 p.

Hart, G. 2008. Book review: Seven books on Adobe InDesign CS3. Technical Communication 55(3):307–310.


Editing

Hart, G.J. 1995. Writer–editor relationships in revisions. The Petroglyph, newsletter of the Sierra–Panamint Chapter of STC, 12(1):1–2.

Hart, G.J. 1995. Writer–editor relationships in revisions. Write On!, newsletter of the CSU–Chico Chapter of STC 6(1):4.

Hart, G.J. 1998. So you want to be an editor? Intercom, July–August:17–19.

Hart, G.J. 1999. Defining editing and the top five rules. The Technical Editors’ Eyrie Newsletter, Issue No. 27, 19 November 1999. http://www.jeanweber.com/news/tenews27.htm#define

Hart, G.J. 2000. Effective onscreen editing. Part one of a four-part series. Corrigo, Newsletter of the STC Technical Editing SIG 1(1):1, 4–6.

Hart, G.J. 2000. Effective onscreen editing. Part two of a four-part series. Corrigo, Newsletter of the STC Technical Editing SIG 1(2):1, 3–5.

Hart, G.J. 2000. The style guide is dead: long live the dynamic style guide! Intercom, March:12–17. [Hart, G.J. 2003. The style guide is "dead": long live the dynamic style guide! http://www.techwr-l.com/techwhirl/magazine/writing/dynamicstyleguide.html]

Hart, G.J. 2000. Why edit on screen? ["Effective onscreen editing" column] Intercom September/October:34–35.

Hart, G.J. 2000. File-exchange and workflow issues. ["Effective onscreen editing" column] Intercom November:36–37.

Hart, G.J. 2001. Effective onscreen editing. Part three of a four-part series. Corrigo, Newsletter of the STC Technical Editing SIG 1(3):1, 4–6.

Hart, G.J. 2001. Effective onscreen editing. Part four of a four-part series. Corrigo, Newsletter of the STC Technical Editing SIG 1(4):1, 4–6.

Hart, G.J. 2001. Automating your edits. ["Effective onscreen editing" column] Intercom February:38–39.

Hart, G.J. 2001. Spelling and grammar checkers. ["Effective onscreen editing" column] Intercom April:40–41, 43.

Hart, G.J. 2001. Seek and ye shall find—and replace. ["Effective onscreen editing" column] Intercom July/August:51–52.

Hart, G.J. 2001. Identifying additions and deletions, part I: using compatible software. ["Effective onscreen editing" column] Intercom November:37–38.

Hart, G. 2001. Possessives in technical writing? The Technical Editors’ Eyrie Newsletter, Aug. 17, http://www.jeanweber.com/news/tenews50.htm#pt

Hart, G. 2002. Politeness in editing. Technical Editors’ Eyrie Jan. 21/02, http://www.jeanweber.com/about/polite.htm

Hart, G.J. 2002. Identifying additions and deletions, part II: incompatible software. ["Effective onscreen editing" column] Intercom January:37–38.

Hart, G.J. 2002. Special needs: editing tables and graphics. ["Effective onscreen editing" column] Intercom April:37–38.

Hart, G.J. 2002. Substantive editing: break it to them gently. ["Effective onscreen editing" column] Intercom June:34–35.

Hart, G.J. 2002. Editing with style (sheets). ["Effective onscreen editing" column] Intercom November:36, 42.

Hart, G. 2002. Editing to house style in scholarly journals. The Technical Editors’ Eyrie Newsletter, Issue 67, Nov. 15/2002. http://www.jeanweber.com/news/tenews67.htm#ehs

Hart, G.J. 2002. Creating symposium style guidelines for authors. the Exchange 9(4):5–6.

Hart, G.J. 2003. Style guidelines for submitting journal manuscripts. the Exchange 10(2):6.

Hart, G.J. 2003. Keyboard shortcuts and other tricks. Intercom January:38–39.

Hart, G.J. 2003. Editing tests for writers. Intercom April:12–15.

Hart, G.J. 2003. Internet resources for editors. ["Effective onscreen editing" column] Intercom April:38–39.

Hart, G.J. 2003. Editing Web pages. ["Effective onscreen editing" column] Intercom June:38–39.

Hart, G.J. 2003. Taking advantage of "automatic text" features. ["Effective onscreen editing" column] Intercom September/October:36–37.

Hart, G. 2003. Overcoming objections to onscreen editing. p. 472–475 in: Proceedings, STC 50th Annual Conference, 18–21 May 2003, Dallas, Texas. Soc. Tech. Comm., Arlington, VA. 509 p.

Hart, G.J. 2003. "Prescriptive" audience analysis: moving beyond the purely descriptive. http://www.techwr-l.com/techwhirl/magazine/writing/prescriptiveanalysis.html

Hart, G.J. 2004. Editing Web pages: a second look. ["Effective onscreen editing" column] Intercom January:36–37.

Hart, G.J. 2004. Speaking in tongues: dealing with Word's dictionaries. ["Effective onscreen editing" column] Intercom April:40–42.

Hart, G. 2004. Implementing onscreen editing. Talk given to STC Montreal, 21 April 2004.

Hart, G.J. 2004. Just the FAQs. Intercom May:24–26.

Hart, G.J. 2004. Implementing onscreen editing. ["Effective onscreen editing" column] Intercom May:36–37.

Hart, G.J. 2004. Avoiding repetitive-stress injuries: a guide for the technical communicator. http://techwr-l.com/techwhirl/magazine/usersadvocate/rsi.html

Hart, G.J. 2004. Helping authors work with you. ["Effective onscreen editing" column] Intercom July/August:38–39.

Hart, G. 2004. Editing for instructional designers. Talk given to Saul Carliner's M.A. class in instructional design, Concordia University, 5 October 2004.

Hart, G. 2005. On-screen proofreading. ["Effective onscreen editing" column] Intercom January:40–41.

Hart, G. 2005. A non-foolish consistency. ["Effective onscreen editing" column] Intercom April:38–39, 41.

Hart, G. 2005. Editing in XML and SGML environments. ["Effective onscreen editing" column] Intercom May:39-41.

Hart, G.J.S. 2005. Improving your editing efficiency: software skills, soft skills, and  survival skills. p. 364–369 in: Proceedings, STC 52nd Annual Conference, 8–11 May 2005, Seattle, Wash. Soc. Tech. Comm., Arlington, VA.

Hart, G. 2005. Softening the blow: taking the sting out of editorial and other reviews. Intercom September/October:25–27.

Hart, G. 2005. Editing databases and spreadsheets using revision tracking. ["Effective onscreen editing" column] Intercom September/October:40–41.

Hart, G. 2005. A less-foolish consistency: more uses for concordances in editing. ["Effective onscreen editing" column] Intercom December:34–35.

Hart, G. 2005. Designing an effective review process. Intercom July/August 2006:18–21.

Hart, G. 2006. Repairing bad author–editor relationships. Intercom January:24–25, 41.

Hart, G. 2006. Creating interactive prototypes: let's move beyond "paper prototypes". Information Design and Architecture SIG newsletter. July 2006. http://stc-on.org/id/topics/information-design/2006/07/25/creating-interactive-prototypes-lets-move-beyond-paper-prototypes/#more-126

Hart, G. 2006. Estimating project times and costs without losing your shirt—or your sanity. Intercom April 2006:6–10.

Hart, G. 2006. The mythical, magical number 7. Intercom April 2006:38–39.

Hart, G. 2006. Effective outlining: designing workable blueprints for writing. Intercom September/October 2006:18–19.

Hart, G. 2007. Demonstrating the value of editing. Corrigo, newsletter of the STC Technical Editing SIG, Vol. 7(1), March 2007. http://www.stc-techedit.org/2007/02/06/demonstrating-the-value-of-editing/

Hart, G. 2007, 2008. Effective onscreen editing: new tools for an old profession. Diaskeuasis Publishing, Pointe-Claire, Que. eBook in PDF format, 731 p. + index; printed version, 559 p.

Hart, G. 2007. Editorial ethics: the role of the editor before peer review. Corrigo, newsletter of the STC Technical Editing SIG, Vol.7(2), August 2007. <http://www.stc-techedit.org/2007/08/29/editorial-ethics-the-role-of-the-editor-before-peer-review/>

Hart, G.; Aiyyangar, R. 2006. Guru Talk: An exclusive interview with Geoff Hart. MITWA News, November 2006 : 3–8.

Knapp, P.; Hart, G.J. 1996. Notes on the documentation development process. [Internal document written for software developers]

Weber, J.H.; Hart, G. 2000. Follow up: Sex and gender. The Technical Editors’ Eyrie Newsletter, 3 February 2000. [Unpaginated e-mail newsletter, ISSN 1442–8652]

Weber, J.H.; Hart, G.; Jong, S. 2000. Feature article: Readability indexes—a debate. The Technical Editors’ Eyrie Newsletter, 7 January 2000. [Unpaginated e-mail newsletter, ISSN 1442–8652]

Weber, J.H.; Hart, G.; Westbrook, E. 2000. Feature article: What is substantive editing? The Technical Editors’ Eyrie Newsletter, 19 March 2000. [Unpaginated e-mail newsletter, ISSN 1442–8652]


Editorials and articles for Science SIG newsletter

Hart, G.J. 1998. Don’t be a researcher: be a finder! the Exchange 5(2):1–3.

Hart, G.J. 1999. The editor as translator (or: How do you say that in calculus?). the Exchange 6(1):7–8.

Hart, G.J. 2000. Editorial exchange. the Exchange 7(1):2.

Hart, G.J. 2000. Maybe technical communication really is rocket science! the Exchange 7(1):4–5.

Hart, G.J. 2000. Editorial. the Exchange 7(2):2.

Hart, G.J. 2000. Results of the membership survey. the Exchange 7(1):5–6.

Hart, G.J. 2000. Copyright and the mailing list. the Exchange 7(1):7–8.

Hart, G.J. 2000. Editorial: Science writing for non–rocket scientists: don’t dumb it down! the Exchange 7(3):2, 5, 6.

Hart, G.J. 2000. Editorial: Evangelism. the Exchange 7(4):2, 6.

Hart, G.J. 2001. Editorial: New faces. the Exchange 8(1):2.

Hart, G. 2001. Editorial: Journals and more journals. the Exchange 8(2):2.

Hart, G.J. 2001. Editorial: Publishing or perishing in an online world. the Exchange 8(3):2, 5.

Hart, G.J. 2001. Editorial: The risks of prediction. the Exchange 8(4):2.

Hart, G.J. 2002. Editorial: Puncturing the orthodoxy. the Exchange 9(1):2, 8.

Hart, G.J. 2002. Editorial: Ask not for whom the SIG toils... the Exchange 9(2):2.

Hart, G. 2002. Looking for work as a scientific communicator? http://www.writing-world.com/tech/techwork.shtml [Also published as: Hart, G.J. 2002. Looking for work as a scientific communicator? the Exchange 9(2):1, 3.]

Hart, G.J. 2002. Editorial: Don't let the errors stand unchallenged. the Exchange 9(3):2.

Hart, G.J. 2002. Proposed merger with the ES&H SIG: the Science SIG perspective. the Exchange 9(3):3.

Hart, G.J. 2002. Editorial: Advocacy sometimes means seeking a middle ground. the Exchange 9(4):2.

Hart, G.J. 2002. Merger with ES&H SIG postponed. the Exchange 9(4):4.

Hart, G.J. 2003. Editorial: Science can be a messy and dangerous business. the Exchange 10(1):2, 7.

Hart, G.J. 2003. Science SIG at the annual conference. the Exchange 10(1):5.

Hart, G.J. 2003. A mission statement for our SIG. the Exchange 10(1):2, 7.

Hart, G.J. 2003. Editorial: The Times (and Helvetica) they are a'changing. the Exchange 10(2):2,4.

Hart, G.J. 2003. Style guidelines for submitting journal manuscripts. the Exchange 10(2):6.

Hart, G.J. 2003. Science sometimes has unintended consequences. the Exchange 10(2):6,7.

Hart, G.J. 2003. Editorial: Creativity and the scientific method. the Exchange 10(3):2,4.

Hart, G.J. 2003. Editorial: How you say it defines how you think about it. the Exchange 10(4):2, 6.

Hart, G.J. 2003. October is the cruelest month. the Exchange 10(4):5.

Hart, G.J. 2004. Editorial: What are we teaching our kids? the Exchange 11(1):2, 5.

Hart, G.J. 2004. Editorial: Paying back, scientifically speaking. the Exchange 11(2): 2, 7–8.

Hart, G.J. 2004. Editorial: Through a glass, darkly. the Exchange 11(3): 2, 6–7.

Hart, G.J. 2004. Editorial: Check your assumptions at the door. the Exchange 11(4): 2, 7.

Hart, G.J. 2005. Editorial: The path of science runs not smoothly. the Exchange 12(1):2–4.

Hart, G.J. 2005. Feedback from the rechartering survey. the Exchange 12(1):4–5.

Hart, G.J. 2005. She blinded me with science. the Exchange 12(1):6.

Hart, G.J. 2005. Editorial: Overextending metaphors can lead to communication breakdowns. the Exchange 12(2):2, 6.

Hart, G.J. 2005. Editorial: Binary thinking. the Exchange 12(3):2, 8–9.

Hart, G. 2005. Editorial: Quantifying the unquantifiable. the Exchange 12(4):2, 6. http://www.stcsig.org/sc/newsletter/html/2005-4.htm#editorial

Hart, G. 2006. Editorial: In theory... the Exchange 13(1):2, 8–10. http://www.stcsig.org/sc/newsletter/html/2006-1.htm#editorial

Hart, G. 2006. Editorial: The ethics of experimentation. the Exchange 13(2):2, 5–7.

Hart, G. 2006. The "CSI effect": scientific education via television has its perils. the Exchange 13(2):8–9.

Hart, G. 2006. Editorial: Overextending metaphors. the Exchange 13(3):2, 6–8.

Hart, G. 2006. Editorial: Putting the passion back in science. the Exchange 13(4):2, 4–5.

Hart, G. 2007. Editorial: What's in a name? the Exchange 14(1):2, 8–9.

Hart, G. 2007. Editorial: And now for something completely different—the 2007 conference report. the Exchange 14(2):2, 11–18.

Hart, G. 2007. Editorial: Choose your words carefully: a couple things technical writers can teach scientific communicators. the Exchange 14(3):2, 10–11.

Hart, G. 2007. Editorial: Examining our assumptions: lies, damned lies, and statistics. the Exchange 14(4):2, 9–11.

Hart, G. 2008. Editorial: What's in a word? the Exchange 15(1): 2, 9–10.

Hart, G. 2008. Editorial: Annual conference report. the Exchange 15(2): 2, 11–24.


Essays

Hart, G.J. 1988. Part of the problem? Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, January:8–10.

Hart, G.J. 1988. 250 questions. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, February:6–7.

Hart, G.J. 1988. Ecology and religion in history. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, March:4–5.

Hart, G.J. 1988. Prose and cons. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, April:12–14.

Hart, G.J. 1988. The adaptive urge. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, May:15–16.

Hart, G.J. 1988. Smoking guns... Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, June:12–14.

Hart, G.J. 1988. The information revolution. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, July:14–16.

Hart, G.J. 1988. A few thoughts on free trade. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, August:12–14.

Hart, G.J. 1988. Re-inventing the classics. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, September–October:18–19.

Hart, G.J. 1988. It’s the little things. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, November:17–18.

Hart, G.J. 1988. ‘Tis the season... to diet. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, December:16–17.

Hart, G.J. 1989. Winning. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, January:22–24.

Hart, G.J. 1989. More ‘little things’. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, February:9–10.

Hart, G.J. 1989. Martial arts, zen, and modern life. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, March:13–15.

Hart, G.J. 1989. The tragedy of the commons. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, April:6–7.

Hart, G.J. 1989. Science and fiction. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, May:6–8.

Hart, G.J. 1989. Etymology. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, June:8–10.

Hart, G.J. 1989. Yet more little things. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, July:4–6.

Hart, G.J. 1989. (R)evolution. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, August:7–8.

Hart, G.J. 1989. The art of the sequel. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, September:4–7.

Hart, G.J. 1989. Breakfast of champions. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, October:10–11.

Hart, G.J. 1989. Road hazards. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, November:15–17.

Hart, G.J. 1989. Death of a city. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, December:10–12.

Hart, G.J. 1990. Comic-book heroes. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, January:17–19.

Hart, G.J. 1990. The dismal science. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, February:12–14.

Hart, G.J. 1990. More etymology. Canadian Forest Service, Sault Ste. Marie, Ont. Staff Newsletter, April:12–14.


Graphic or information design

Hart, G. 2001. Formatting your e-book with Adobe Acrobat. http://www.writing-world.com/publish/acrobat.shtml

Hart, G. 2001. Using VBA to prototype a software interface. http://soltys.ca/techcomm/articles/Using_VBA_to_Prototype_a_Software_Interface.html

Hart, G. 2002. Print plus online delivers synergies. Lines and Letters, newsletter of the Northeast Ohio Chapter of STC. Vol. 19(1). http://www.neostc.org/lines/Archives/Print_Issues/JulyAug02.pdf

Hart, G. 2003. Streamlining an interface using information design principles. p. 378–381 in: Proceedings, STC 50th Annual Conference, 18–21 May 2003, Dallas, Texas. Soc. Tech. Comm., Arlington, VA. 509 p.

Hart, G.J.S. 2003. Redesigning to make better use of screen real estate. Pages 337–350 in M.J. Albers and B. Mazur, editors. Content and complexity: information design in technical communication. Lawrence Erlbaum Associates, Mahwah, NJ. 368 p.

Hart, G.J. 2004. Designing a telephone-based user interface. Intercom February:9–11.

Hart, G.J. 2004. Powerpoint presentations: a speaker's guide. Intercom March:25–27.

Hart, G.J. 2004. Getting involved in interface design. Intercom April:19–20.

Hart, G.J. 2004. Scientific documentation: learning from journal articles. Intercom November:12–13.

Hart, G. 2004. Streamlining an interface using information design principles. Intercom December:9–11.

Hart, G. 2005. Creating professional-quality training videos. Intercom February:18–22.

Hart, G.J. 2005. Information design in "No limits: developing scientific literacy using science fiction". http://www.stcsig.org/id/id_articles/No_limits_hart_0507.htm

Hart, G. 2006. Creating interactive prototypes: let's move beyond "paper prototypes". Information Design and Architecture SIG newsletter. July 2006. http://stc-on.org/id/topics/information-design/2006/07/25/creating-interactive-prototypes-lets-move-beyond-paper-prototypes/#more-126

Hart, G. 2006. An introduction to information design. Intercom February 2006:30–31.

Hart, G. 2006. The mythical, magical number 7. Intercom April 2006:38–39.

Hart, G. 2006. Microwriting: small choices with large implications. Intercom July/August 2006:51–52.

Hart, G. 2006. Abstraction: making the complex easier to understand. Intercom November 2006:36–37, 40.

Hart, G. 2007. Combining words and pictures: degrees of abstraction. Intercom January 2007:38–39, 42.

Hart, G. 2007. Complete information gets used. Intercom February 2007:25–27.

Hart, G. 2007. Some thoughts on visual vocabulary, grammar, and rhetoric. Intercom May 2007:36–38.

Hart, G. 2007. Mental models: laying foundations to support readers. Intercom July/August 2007:50–51.

Hart, G. 2007. Hierarchies in online information: balancing depth with breadth. Intercom November 2007:38–39.

Hart, G. 2007. Reader-centered documentation provides the necessary context. Intercom December 2007:22–25.

Hart, G. 2008. Much ado about nothing, part 1: the importance of white space. Intercom January 2008:36–37.

Hart, G. 2008. Much ado about nothing, part 2: deconstructing a page. Intercom May 2008:38–39.

Hart, G. 2008. Typography 101A: the role of white space in making lines of text readable. Intercom July/August 2008:30–31.

Hart, G. 2008. Book review: About Face 3.0: the essentials of interaction design. Technical Communication 55(2):199–200.


Humor

Hart, G.J. 1997. [The elements of e-mail] Sky Magazine, Nothing But Net, July:87.

Hart, G.J. 1998. (e)Xpressive markup language? Intercom, June:44.

Hart, G.J. 1999. Conquering the cubicle syndrome. Intercom May:3.

Hart, G.J. 1999. Don’t wait to be downsized! Intercom, July/August:60.

Hart, G.J. 1999. The periodic table of emoticons. Chemtech: innovation in chemistry and technology, October 1999. (Inside back cover.)

Hart, G.J. 2000. Persuading reviewers to review. Intercom, April:44.

Hart, G.J. 2001. The physics of reviewers. Intercom February:44.

Hart, G.J. 2001. Dr. Strangemeeting. (or: How I learned to stop worrying and love the donuts). Intercom July/August:56.

Hart, G.J. 2001. Hockey and the art of technical communication. Intercom December:44.

Hart, G.J. 2001. Conquering the cubicle syndrome. p. 69–73 in: G.J. Savage and D.L. Sullivan, Ed. Writing a professional life. Stories of technical communicators on and off the job. Allyn and Bacon, Boston.

Hart, G.J. 2001. A millennial paradigm for documentation: the scroll! http://www.techwr-l.com/techwhirl/magazine/humor/scrolls.html

Hart, G. J. 2001. Wash your hands after reading this manual. http://www.techwr-l.com/techwhirl/magazine/humor/washyourhands.html

Hart, G. 2001. A day in the life. http://www.techwr-l.com/techwhirl/magazine/humor/dayinthelife.html

Hart, G.J. 2001. Political correctness for the “naughty aughties”. Corrigo, Newsletter of the STC Technical Editing SIG March:9.

Hart, G.J. 2002. Stalking the wild reviewer. Intercom December:36.

Hart, G.J. 2002. Nostradamus the technical writer. http://www.techwr-l.com/techwhirl/magazine/humor/nostradamus.html

Hart, G.J. 2004. A programming primer. Intercom June:44.

Hart, G.J. 2004. Don't feed the subject matter experts. Usability Interface August:9–10.

Hart, G.J. 2005. Pomo Word—an audacious, but ultimately flawed performance. http://www.techwr-l.com/techwhirl/magazine/humor/pomoword.html

Hart, G. 2006. Son of "A programming primer": how to speak geek. Intercom March:44.

Hart, G. 2006. The "CSI effect": scientific education via television has its perils. the Exchange 13(2):8–9.

Hart, G. 2006. Personas and the technical communicator. Usability Interface 12(2), October 2006 <www.stcsig.org/usability/newsletter/0610-personas.html>

Hart, G. 2006. A tough day in technical (writing) support. Indus VIII(4), September/October 2006. <http://www.stc-india.org/indus/082006/HTML/Support.htm>

Hart, G. 2007. Viewpoint: The myth of "the user”. Indus, newsletter of STC India, Vol. XI(1), February–March 2007. http://www.stc-india.org/indus/

Hart, G. 2008. Lost in translation. Global Talk, newsletter of STC's International Technical Communication SIG, 28 March 2008. (http://stc-on.org/itc/)

Hart, G. 2008. Eschatological prognostications for the 2028 technical writing industry. Intercom April:44.


Indexing

Hart, G.J. 1999. Indexing Web pages: maybe books aren’t such a bad model after all! Intercom, June:26–28.


Miscellaneous

Hart, G.J.S. 1988. Soviet forestry minister visits Sault Ste. Marie. Canadian Forest Service, Sault Ste. Marie, Ont. Forestry Newsletter, Fall:13–14.

Hart, G.J. 1994. Making do with what you’ve got. Independent Perspective, the newsletter of the Consulting and Independent Contracting professional interest committee, Fall:1–2.

Hart, G.J. 1996. How to... define yourself. Blue Pencil, newsletter of the Pittsburgh Chapter of STC, 33(3):6.

Hart, G.J. (Comp.) 1997. Food for thought: the copyediting–l charity cookbook. [reviewed in Canadian Fundraiser, January 1997:7.] — Front matterContents

Hart, G.J. 1997. Teamwork and the documentation process. Intercom, July:4–7.

Hart, G.J. 1998. Your public relations committee wants you. Connections 15(2):1.

Hart, G.J. 1999. Nurturing a new writer. Intercom, September/October:6–9.

Hart, G.J. 1999. Mail your newsletter with less labor and cost. Tieline, the Society leaders’ newsletter, XII(3):4, 7.

Hart, G.J. 2000. Ten technical communication myths. Technical Communication 47(3):291–298.

Hart, G.J. 2000. Top five tips for starting [at] a new job. http://www.techwr-l.com/techwhirl/magazine/gettingstarted/tipsforstartinganewjob.html

Hart, G.J. 2000. Documentation is a profit center. Connections [STC, Montreal Chapter], March:5.

Hart, G.J. 2001. Prove your worth. Intercom July/August:16–19.

Hart, G. 2001. “Backing up” doesn’t mean retreating. http://www.techwr-l.com/techwhirl/magazine/technical/backups.html

Hart, G.J. 2001. Poor Richard’s Internet marketing and promotions. [Book review] Impact!, Newsletter of the STC Marketing SIG, Spring:4.

Djeric, I.; Hart, G. 2001. On the scene: The professional idiots and user advocates. An interview with Geoff Hart. Coast lines, May/June:4–5.

Hart, G. 2002. Dealing with difficult employees in the technical communication workplace. http://www.techwr-l.com/techwhirl/employmentarticles/difficultemployees.html [Hart, G. 2003. Dealing with difficult employees in the technical communication workplace. Lines & Letters 19(4). Newsletter of the Northeast Ohio Chapter. Available online at: www.neostc.org/lines/0103/ghartt.html]

Hart, G. 2002. Looking for work as a scientific communicator? http://www.writing-world.com/tech/techwork.shtml [Also published as: Hart, G.J. 2002. Looking for work as a scientific communicator? the Exchange 9(2):1, 3.]

Hart, G.J. 2002. Hart’s law: the magical number three, plus or minus zero. Usability Interface 8(4):4–5.

Hart, G.J. 2003. Writing to the beat of a different drummer. Intercom September/October:44.

Hart, G. 2003. Technical communication in China: a personal perspective. http://www.stc-montreal.org/china_presentation2003.pdf

Hart, G.J. 2003. President's message, September 2003. Connections, the newsletter of STC Montreal 20(1):1, 6.

Hart, G.J. 2004. Practical and effective metrics. Intercom February:6–8.

Hart, G.J. 2004. Powerpoint presentations: a speaker's guide. Intercom March:25–27.

Hart, G.J. 2004. Getting involved in interface design. Intercom April:19–20.

Hart, G.J. 2004. Avoiding repetitive-stress injuries: a guide for the technical communicator. http://techwr-l.com/techwhirl/magazine/usersadvocate/rsi.html

Hart, G.J. 2004. It's lonely at the top—not! (On se sent seul au sommet—non!). Connections, the newsletter of STC Montreal 20(4):1, 5.

Hart, G.J. 2004. Reach out and touch someone—outside STC. Tieline, December. http://www.stc.org/tieline/tie0412/hart_reach.htm

Hart, G.J. 2005. Embracing non-English linguistic communities. Tieline, 16 January 2005. http://www.stc.org/tieline/tie0501/laurent.htm#hart

Hart, G.J. 2005. The economics of STC membership: for everything else, there's Mastercard. Tieline, February 2005. http://www.stc.org/tieline/tie0502/woestendiek.htm#hart [Also published as: Hart, G.J. 2005. The economics of STC membership: for everything else, there's Mastercard. Connections, the newsletter of STC Montreal, 18 April 2005. (unpaginated)]

Hart, G.J. 2005. Être membre de la STC, c'est payant. Pour tout le reste, il y a Mastercard. Connections, le bulletin de STC Montréal, 18 avril 2005. (non paginé)

Hart, G. 2005. Creating professional-quality training videos. Intercom February:18–22.

Hart, G.J. 2005. Making your mark: branding and the technical communicator. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/branding.html

Hart, G.J.S. 2005. Technical documentation in Canada. p. 219–232 in: J. Hennig and M. Tjarks-Sobhani (eds.), Technical communication—international. Today and in the future. Schmidt-Römhild, Lübeck, Germany. Tekom-Schriften zur Technischen Kommunikation Bd. 9. 264 p. ISBN 3-7950-7020-1 [In German: Technische Dokumentation in Kanada. p. 236–251 in J. Hennig and M. Tjarks-Sobhani (eds.), Technische Kommunikation—international. Stand und Perspektiven. Schmidt-Römhild, Lübeck, Germany. Tekom-Schriften zur Technischen Kommunikation Bd. 8. 284 p.]

Hart, G.J. 2005. The economics of STC membership: for everything else, there's Mastercard. Tieline, February 2005. http://www.stc.org/tieline/tie0502/woestendiek.htm#hart [Also published as: Hart, G.J. 2005. The economics of STC membership: for everything else, there's Mastercard. Connections, the newsletter of STC Montreal, 18 April 2005. (unpaginated)]

Hart, G.J. 2005. Être membre de la STC, c'est payant. Pour tout le reste, il y a Mastercard. Connections, le bulletin de STC Montréal, 18 avril 2005. (non paginé)

Hart, G.J.S. 2005. Surviving a busy year: the marathon of chapter presidency. p. 105–109 in: Proceedings, STC 52nd Annual Conference, 8–11 May 2005, Seattle, WA. Soc. Tech. Comm., Arlington, VA.

Hart, G. 2005. Creating "living" policies and procedures. Intercom November:16–18.

Hart, G. 2006. Repairing bad author–editor relationships. Intercom January:24–25, 41.

Hart, G. 2006. Communicateurs recherchés... LesAffaires (www.lesaffaires.com/fr/aujourdhui/detail.asp?id=220340&id_section=476&Recherche=1) 6 January 2006.

Hart, G. 2006. Tax tip: a personal savings plan that works. Consulting and Independent Contracting Special Interest Group Web page. http://www.stcsig.org/cic/pdfs/Tax%20tip%20for%20freelancers.pdf

Hart, G. 2006. Estimating project times and costs without losing your shirt—or your sanity. Intercom April:6–10.

Hart, G. 2006. Sensitivity to other cultures. Intercom May:6–8.

Hart, G.J.S. 2006. Technology and knowledge transfer: science and industry working together. KnowGenesis International Journal for Technical Communication 1(2):28–31.

Hart, G. 2006. Evaluating technical communicators: criteria and possible career paths. Directives, newsletter of the STC Management SIG, July:9–13.

Hart, G. 2006. Finding work in tough times. Intercom December 2006:8–11.

Hart, G. 2007. Viewpoint: The myth of "the user”. Indus, newsletter of STC India, Vol. XI(1), February–March 2007. http://www.stc-india.org/indus/

Hart, G. 2007. Book review: Scientific style and format: the CSE manual for authors, editors, and publishers.Technical Communication 54(1):119–121.

Hart, G. 2007. Is "intercultural" communication a moot point? Intercom May 2007:26–27.

Hart, G. 2007. Ecological diversity: a parable for the independent technical communicator. Consulting and Independent Contracting SIG Web site, May 2007. <http://www.stcsig.org/cic/pdfs/Ecological%20diversity%20and%20technical%20communication.doc>

Hart, G.; Aiyyangar, R. 2006. Guru Talk: An exclusive interview with Geoff Hart. MITWA News, November 2006:3–8.

Hart, G. 2007. We're communicators, not just tool users. Intercom June 2007:22–23.

Hart, G. 2007. Should we stick to the shadows, or take on a little more heat? Indus, the newsletter of STC's India Chapter, Vol. IX No. 2, April–May 2007. <http://www.stc-india.org/indus/>

Hart, G. 2007. Editorial ethics: the role of the editor before peer review. Corrigo, newsletter of the STC Technical Editing SIG, Vol.7(2), August 2007. <http://www.stc-techedit.org/2007/08/29/editorial-ethics-the-role-of-the-editor-before-peer-review/>

Hart, G. 2007. Book review: Dan Poynter's self-publishing manual: how to write, print and sell your own book. Technical Communication 54(3):378–379.

Hart, G. 2007. Successful cross-cultural communication requires us to test our assumptions. The Write Stuff, newsletter of the European Medical Writers Assocation 16(3):111–113.

Hart, G.J.S. 2007. Bridging the gap between cultural studies theory and the world of the working practitioner. KnowGenesis International Journal for Technical Communication 2(3):14–31. <http://www.knowgenesis.net/journal/index.php?journal=IJTC>

Hart, G. 2008. Meetings 101: tips for more productive meetings. Intercom February 2008:26–29.

Hart, G. 2008. Book review: Critical power tools: technical communication and cultural studies. Technical Communication 55(1):81–82.

Hart, G. 2008. Book review: Seven books on Adobe InDesign CS3. Technical Communication 55(3):307–310.

Hart, G. 2008. Why certification by STC won't work. Intercom July/August 2008:11, 13.


Usability

Hart, G.J. 1996. The five W’s: an old tool for the new task of audience analysis. Technical Communication 43(2):139–145.

Hart, G.J. 1999. Devil’s advocates can bridge the two solitudes. Computerworld Canada, July 2:19. [Hart, G.J. 2000. Devil’s advocate. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_devilsadvocate.html]

Hart, G.J. 1999. Validity checks. Computerworld Canada, July 30:15. [Hart, G.J. 2000. Validity checks. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_validitychecks.html]

Hart, G.J. 1999. Garbage in, garbage out: using affordances. Computerworld Canada, Aug. 27:15. [Hart, G.J. 2000. Garbage in, garbage out: using affordances. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_affordances.html]

Hart, G.J. 1999. Y2K? You too kludge! Computerworld Canada, Oct. 22:17. [Hart, G.J. 2000. Examining and applying what we learned from Y2K. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_y2k.html]

Hart, G.J. 1999. Good times, bad times. Computerworld Canada, Dec. 17:17. [Hart, G.J. 2000. Good times; bad times. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_virus.html]

Hart, G.J. 2000. The needs of the many. Computerworld Canada, Feb. 11:14. [Hart, G.J. 2001. The needs of the many. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_needsofmany.html]

Hart, G.J. 2000. Sometimes playing dumb makes things work better. Computerworld Canada, Apr. 7:15. [Hart, G.J. 2001. Sometimes playing dumb makes things work better. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_playingdumb.html]

Hart, G.J. 2000. The domino effect: changes have unforeseen consequences. Computerworld Canada, May 5:36. [Hart, G.J. 2001. The domino effect: unforseen consequences. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_dominoeffect.html]

Hart, G.J. 2000. Sometimes you really can be too helpful. Computerworld Canada, June 16:16. [Hart, G. J. 2001. Sometimes you really can be too helpful. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_toohelpful.html]

Hart, G.J. 2000. Nobody reads manuals, do they? Computerworld Canada, July 28:14. [Hart, G. J. 2001. Nobody reads manuals, do they? http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_nobodyreads.html]

Hart, G.J. 2000. Designing for the other half. Computerworld Canada, Sept. 22:14. [Hart, G. J. 2001. Designing for the other half. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_designforotherhalf.html]

Hart, G.J. 2000. If you build it, they’ll come. Computerworld Canada, Oct. 20:21. [Hart, G. 2001. If you build it, they'll come. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_buildingacommunity.html]

Hart, G.J. 2000. Measure twice, cut once. Computerworld Canada, Nov. 17:21. [Hart, G. 2001. Measure twice, cut once. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_measuretwice.html]

Hart, G.J. 2001. Taking advantage of reflexive responses. http://www.raycomm.com/techwhirl/magazine/usersadvocate/reflexiveresponses.html

Hart, G.J. 2001. Cheating the quality triangle. Intercom April:6–10.

Hart, G.J. 2001. Policies, procedures, and paralysis. Computerworld Canada, Jan. 12:17. [Hart, G. 2001. Policies, procedures, and paralysis. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_policies.html]

Hart, G.J. 2001. Print plus on-line delivers benefits. Computerworld Canada, Jan. 26:17. [Hart, G. 2001. Print plus online delivers synergies. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_printplusonline.html]

Hart, G.J. 2001. Nothing but .Net? Nyet! Computerworld Canada, Feb. 23:17. [Hart, G. 2001. Nothing but .Net? Nyet! http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_net.html]

Hart, G.J. 2001. Tech getting better at personalizing messages. Computerworld Canada, Mar. 9:12. [Hart, G. 2002. Reach out and touch someone. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_reachout.html]

Hart, G.J. 2001. Privacy: never having to say sorry. Computerworld Canada, May 18:17. [Hart, G. 2002. Privacy means never having to say you’re sorry. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_privacy.html]

Hart, G.J. 2001. Content, structure, relevance: the ploy’s the thing. Computerworld Canada, July 13:8. [Hart, G. 2002. Content, structure, and relevance: the ploy's the thing (part one of four). http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_webaudience.html]

Hart, G.J. 2001. Welcome to the land where content is king. Computerworld Canada, Sept. 7:16. [Hart, G.J. 2002. Content is king (part two of four). http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_webaudience.html]

Hart, G.J. 2001. Structures should pave the way to data. Computerworld Canada, Nov. 16:12. [Hart, G.J. 2002. Structure paves the way online (part three of four). http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_structure.html]

Hart, G.J. 2001. Humour in technical communication. Connections March:4, 7.

Hart, G. 2002. The five w's of online help. http://www.techwr-l.com/techwhirl/magazine/technical/5wsonlinehelp.html

Hart, G.J. 2002. Nice Web site—but is it relevant? Computerworld Canada, Jan. 11:13. [Hart, G.J. 2003. Successful online presence: relevance (part four of four). http://www.techwr-l.com/techwhirl/magazine/usersadvocate/usersadvocate_relevance.html]

Hart, G.J. 2002. Brand new challenges for brands. Computerworld Canada, Mar. 8:11.

Hart, G.J. 2002. Why won’t e-com sites sell?—take a better look at obstacles. Computerworld Canada, May 31:12.

Hart, G. 2002. Practical, effective metrics must solve problems. DocQment, the newsletter of STC's Quality SIG. Sept. 2002. http://www.stcsig.org/quality/newsletters/NL0902/NL0902BASE.html

Hart, G.J.S. 2003. Redesigning to make better use of screen real estate. Pages 337–350 in M.J. Albers and B. Mazur, editors. Content and complexity: information design in technical communication. Lawrence Erlbaum Associates, Mahwah, NJ. 368 p.

Hart, G. 2003. Streamlining an interface using information design principles. p. 378–381 in: Proceedings, STC 50th Annual Conference, 18–21 May 2003, Dallas, Texas. Soc. Tech. Comm., Arlington, VA. 509 p.

Hart, G.J. 2003. Practical tips for improving Web site and intranet usability. Intercom December:15–17.

Hart, G.J. 2004. Practical and effective metrics. Intercom February:6–8.

Hart, G.J. 2004. Designing a telephone-based user interface. Intercom February:9–11.

Hart, G.J. 2004. Powerpoint presentations: a speaker's guide. Intercom March:25–27.

Hart, G.J. 2004. Getting involved in interface design. Intercom April:19–20.

Hart, G. 2004. Streamlining an interface using information design principles. Intercom December:9–11.

Hart, G.J. 2005. To build effective paths, determine where your visitors want to go. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/pathfinding.html

Hart, G. 2006. Creating interactive prototypes: let's move beyond "paper prototypes". Information Design and Architecture SIG newsletter. July 2006. http://stc-on.org/id/topics/information-design/2006/07/25/creating-interactive-prototypes-lets-move-beyond-paper-prototypes/#more-126

Hart, G. 2006. The mythical, magical number 7. Intercom April 2006:38–39.

Hart, G. 2006. Recipe for designing usable documentation. Usability Interface 12(1). http://www.stcsig.org/usability/newsletter/0605-usabledocumentation.html

Hart, G.J.S. 2006. Technology and knowledge transfer: science and industry working together. KnowGenesis International Journal for Technical Communication 1(2):28–31.

Hart, G. 2006. Microwriting: small choices with large implications. Intercom July/August 2006:51–52.

Hart, G. 2008. Typography 101A: the role of white space in making lines of text readable. Intercom July/August 2008:30–31.

Hart, G. 2008. Book review: About Face 3.0: the essentials of interaction design. Technical Communication 55(2):199–200.


Writing

Hart, G.J. 1994. Making do with what you’ve got. Independent Perspective, the newsletter of the Consulting and Independent Contracting professional interest committee, Fall:1–2.

Hart, G.J. 1996. The five W’s: an old tool for the new task of audience analysis. Technical Communication 43(2):139–145.

Hart, G.J. 1997. Accentuate the negative: obtaining effective reviews through focused questions. Technical Communication 44(1):52–57.

Hart, G.J. 1999. Using the triage method in technical writing. 4 Lakes Technicalities, Newsletter of the Four Lakes Chapter of the Society for Technical Communication, April 1999:10–11.

Hart, G.J. 2000. Effective interviewing: get the story. Intercom, January:24–26.

Hart, G.J. 2000. The style guide is dead: long live the dynamic style guide! Intercom, March:12–17. [Hart, G.J. 2003. The style guide is "dead": long live the dynamic style guide! http://www.techwr-l.com/techwhirl/magazine/writing/dynamicstyleguide.html]

Hart, G.J. 2000. Persuading reviewers to review. Intercom, April:44.

Hart, G.J. 2001. Shakespearean technical writing. Intercom March:22–24.

Hart, G. J. 2001. Inspiring reviewers to review your documents. http://www.techwr-l.com/techwhirl/magazine/writing/inspiringreviews.html

Hart, G. 2001. Technical writers: it’s okay to lie to your reader—a little. http://www.writing-world.com/tech/lie.shtml

Hart, G.J. 2002. You oughta be in pictures: technical writers as screenwriters. The Independent Perspective 12(1):1, 12–13, 15.

Hart, G. 2002. The five w's of online help. http://www.techwr-l.com/techwhirl/magazine/technical/5wsonlinehelp.html

Hart, G. 2002. Houses are people too: the structure of a literary device. http://www.writing-world.com/fiction/house.shtml

Hart, G.J. 2003. Keyboard shortcuts and other tricks. ["Effective onscreen editing" column] Intercom January:38–39.

Hart, G.J. 2003. Taking advantage of "automatic text" features. ["Effective onscreen editing" column] Intercom September/October:36–37.

Hart, G.J. 2004. Practical and effective metrics. Intercom February:6–8.

Hart, G.J. 2004. Speaking in tongues: dealing with Word's dictionaries. ["Effective onscreen editing" column] Intercom April:40–42.

Hart, G.J. 2004. Just the FAQs. Intercom May:24–26.

Hart, G.J. 2004. Avoiding repetitive-stress injuries: a guide for the technical communicator. http://techwr-l.com/techwhirl/magazine/usersadvocate/rsi.html

Hart, G.J. 2004. Scientific documentation: learning from journal articles. Intercom November:12–13.

Hart, G. 2005. Guest editorial: Scientific technical communication. Intercom March:4.

Hart, G. 2005. The scientific method: learning from scientists. Intercom March:14–17, 47.

Hart, G.J. 2005. Making your mark: branding and the technical communicator. http://www.techwr-l.com/techwhirl/magazine/usersadvocate/branding.html

Hart, G. 2005. Designing an effective review process. Intercom July/August 2006:18–21.

Hart, G. 2006. Repairing bad author–editor relationships. Intercom January:24–25, 41.

Hart, G. 2006. Estimating project times and costs without losing your shirt—or your sanity. Intercom April 2006:6–10.

Hart, G. 2006. The mythical, magical number 7. Intercom April 2006:38–39.

Hart, G. 2006. Recipe for designing usable documentation. Usability Interface 12(1). http://www.stcsig.org/usability/newsletter/0605-usabledocumentation.html

Hart, G.J.S. 2006. Technology and knowledge transfer: science and industry working together. KnowGenesis International Journal for Technical Communication 1(2):28–31.

Hart, G. 2006. Microwriting: small choices with large implications. Intercom July/August 2006:51–52.

Hart, G. 2006. Effective outlining: designing workable blueprints for writing. Intercom September/October 2006:18–19.

Hart, G. 2006. Personas and the technical communicator. Usability Interface 12(2), October 2006 <www.stcsig.org/usability/newsletter/0610-personas.html>

Hart, G. 2006. Abstraction: making the complex easier to understand. Intercom November 2006:36–37, 40.

Hart, G. 2007. Combining words and pictures: degrees of abstraction. Intercom January 2007:38–39, 42.

Hart, G. 2007. Complete information gets used. Intercom February 2007:25–27.

Hart, G. 2007. Is "intercultural" communication a moot point? Intercom May 2007:26–27.

Hart, G. 2007. Some thoughts on visual vocabulary, grammar, and rhetoric. Intercom May 2007:36–38.

Hart, G. 2007. Mental models: laying foundations to support readers. Intercom July/August 2007:50–51.

Hart, G. 2007. Book review: Dan Poynter's self-publishing manual: how to write, print and sell your own book. Technical Communication 54(3):378–379.

Hart, G. 2007. Successful cross-cultural communication requires us to test our assumptions. The Write Stuff, newsletter of the European Medical Writers Assocation 16(3):111–113.

Hart, G.J.S. 2007. Bridging the gap between cultural studies theory and the world of the working practitioner. KnowGenesis International Journal for Technical Communication 2(3):14–31. <http://www.knowgenesis.net/journal/index.php?journal=IJTC>

Knapp, P.; Hart, G.J. 1996. Notes on the documentation development process. [Internal document written for software developers]


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